Our Privacy Policy

Last Updated: October 2025

Introduction

E&Co. Design Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

‍

1. Information We Collect

1.1 Information You Provide Directly

Contact Information: When you contact us through forms, email, or phone, we may collect your name, email address, phone number, company name, and any other information you choose to provide.

Project Information: If you engage our design services, we collect information necessary to complete your project, including project details, preferences, feedback, and any content you provide for us to work with ("Client Content").

Payment Information: When you pay for services, payment information is processed through our payment provider. We do not directly store full credit card details; payment processing is handled by third-party payment processors who comply with PCI-DSS standards.

Correspondence: We retain copies of emails, messages, and communications between you and our team as part of project records and for business purposes.

1.2 Information Collected Automatically

Website Usage Data: We may collect information about how you interact with our website, including pages visited, time spent on pages, links clicked, and referral sources.

Device Information: We collect information about the device you use to access our website, including browser type, operating system, device identifiers, and IP address.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your website experience, analyze usage patterns, and remember your preferences. You can control cookie settings through your browser.

1.3 Information from Third Parties

We may receive information about you from third parties, including:

Analytics providers
Social media platforms (if you connect your account)
Payment processors
Email service providers

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

Providing design services and delivering project deliverables
Communicating with you about your projects
Responding to your inquiries and requests
Sending project updates and invoices

2.2 Business Operations

Processing payments and maintaining financial records
Improving our website and services
Analyzing website performance and user behavior
Sending marketing communications (with your consent)
Complying with legal obligations

2.3 Marketing and Promotional Activities

Sending newsletters and promotional materials (only if you've opted in)
Using completed projects in our portfolio and case studies (with your permission)
Featuring your work for recognition of creative excellence

2.4 Legal and Security

Preventing fraud and ensuring website security
Protecting our rights and the rights of our clients
Complying with law enforcement requests
Establishing, exercising, or defending legal claims

3. How We Share Your Information

3.1 Third-Party Service Providers

We share information with trusted third parties who assist us in operating our website and conducting our business, including:

Payment Processors: For processing payments
Email Service Providers: For sending communications
Cloud Storage Providers: For securely storing project files and documents
Web Analytics Services: For analyzing website usage
Website Hosting Providers: For maintaining our website
Design Agents and Contractors: When necessary to deliver services (bound by confidentiality agreements)

3.2 Legal Requirements

We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

3.4 With Your Consent

We will not share your information for purposes other than those listed above without your explicit consent.

3.5 Publicly Available Information

Information you authorize us to display publicly (such as portfolio work or case studies) will be publicly available and may be indexed by search engines.

4. Data Security

We implement industry-standard security measures to protect your information, including:

Secure socket layer (SSL) encryption for data in transit
Secure password practices
Restricted access to personal information
Regular security audits
Secure file storage and backup systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You assume some risk when transmitting information to us.

5. Data Retention

We retain your information for as long as necessary to provide services, fulfill legal obligations, and resolve disputes. Specifically:

Project-Related Information: Retained for the duration of the project and for 7 years thereafter for legal and financial purposes
Contact Information: Retained until you request deletion or opt out
Payment Records: Retained for 7 years in compliance with UK tax regulations
Website Analytics Data: Typically retained for 26 months

You may request deletion of your information at any time, subject to legal retention requirements.

6. Your Rights and Choices

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy in a portable format.

6.2 Correction and Deletion

You have the right to request that we correct inaccurate information or delete your information, subject to legal retention requirements.

6.3 Opt-Out

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

6.4 Cookie Control

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

6.5 Requests

To exercise any of these rights, please contact us at info@e-co.design with "Data Request" in the subject line and specify your request.

7. International Data Transfers

Our website and services are operated from the United Kingdom and subject to UK and EU data protection laws. If you access our website from outside the UK or EU, you are transferring your information to the UK. By using our website, you consent to this transfer.

8. Children's Privacy

Our website and services are not intended for children under 18 years of age, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will promptly delete such information and terminate the child's account or services.

9. Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing your information.

10. Cookies and Tracking Technologies

10.1 Types of Cookies

We use the following types of cookies:

Essential Cookies: Necessary for website functionality
Analytical Cookies: Help us understand how visitors use our website
Marketing Cookies: Used to track advertising effectiveness and personalize content
Preference Cookies: Remember your choices and settings

10.2 Cookie Management

You can manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect website functionality.

11. Confidential Information

As outlined in our Service Agreements, both parties agree to maintain strict confidentiality regarding proprietary and confidential information shared during the course of our working relationship. This includes preliminary works, project materials, and business information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date and, if necessary, by posting a prominent notice on our website. Your continued use of our website and services after changes become effective constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our privacy practices, please contact us:

E&Co. Design Ltd
Email: info@e-co.design
Attention: Data Privacy Officer

UK Residence Address:
Studio 9, 50-54 St Paul’s Square,
Birmingham, B3 1QS

We will respond to your inquiry within 30 days or as otherwise required by law.

14. Your Legal Rights (UK/GDPR)

Under UK data protection law and GDPR, you have the following rights:

Right to be informed about data processing
Right of access to your data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making

To exercise any of these rights, please contact us as outlined in Section 13. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have violated your data protection rights.

This Privacy Policy is effective as of October 2025 and was last updated on 19 October 2025.