Our Terms of Use

1. Agreement to Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and E&Co. Design Ltd ("Company," "we," "us," or "our"). By accessing and using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our website or services.

These Terms apply to all users of our website, including those who may also enter into separate Service Agreements, Retainer Agreements, or other contracts with the Company.

2. Use License

2.1 Grant of License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for lawful purposes. This license does not include the right to:

• Reproduce or copy content
• Distribute, transmit, display, or perform publicly any content
• Modify or alter any content
• Translate, adapt, or create derivative works from any content
• Reverse engineer or attempt to discover source code
• Remove any copyright, trademark, or proprietary notices
• Interfere with the website's functionality or security

2.2 Restrictions on Use

You agree not to use this website:

• For any unlawful purpose or in violation of any applicable laws or regulations
• In a way that violates anyone's rights or restricts their use and enjoyment of the website
• To harass, harm, threaten, abuse, or defame anyone
• To submit false, inaccurate, misleading, or deceptive information
• To transmit viruses, worms, malware, or any code of a destructive nature
• To spam, phish, or engage in any form of harassment or abuse
• To interfere with or disrupt the website or services
• To access or search the website through any means other than our publicly supported interfaces
• To scrape, crawl, or use bots to extract data
• To engage in any automated data collection without permission

3. Intellectual Property Rights

3.1 Website Content

All content on our website, including but not limited to text, graphics, logos, images, audio, video, and software, is the property of E&Co. Design Ltd or its content providers and is protected by international copyright, trademark, and other intellectual property laws.

3.2 Limited Use of Website Content

You may view and print pages from our website for personal, non-commercial use only, provided you retain all copyright and proprietary notices. You may not otherwise reproduce, distribute, transmit, adapt, or create derivative works from our website content without our prior written permission.

3.3 Portfolio and Case Studies

With client permission, we display completed projects in our portfolio and case studies. By entering into a service agreement with us, you grant us the right to display your project in our portfolio unless you explicitly opt out in writing.

3.4 User-Submitted Content

Any content you submit to our website (comments, feedback, suggestions, etc.) may be used by us without restriction, including for promotional purposes, unless otherwise specified in our Service Agreement.

4. Service Agreements and Contracts

4.1 Separate Agreements

If you engage us for design services, your engagement will be governed by a separate Service Agreement, Retainer Agreement, or Statement of Work that contains specific terms and conditions. In the event of any conflict between these Terms of Use and a separate Service Agreement, the Service Agreement shall control.

4.2 Incorporation by Reference

Any terms contained in proposals, invoices, or other documents provided to you are incorporated into your agreement with us and are subject to these Terms of Use.

4.3 Changes to Terms

In the event of termination or expiration of a Service Agreement, these Terms of Use will continue to govern your use of our website.

5. No Warranties

5.1 Disclaimer of Warranties

Our website and services are provided on an "as-is" and "as-available" basis. We make no warranties, either express or implied, regarding:

• The accuracy, completeness, or reliability of website content
• The availability or functionality of the website
• The fitness of our services for any particular purpose
• The non-infringement of third-party rights

5.2 Third-Party Content

We do not warrant or endorse any third-party websites, resources, or services linked to our website. Your use of third-party services is at your own risk.

5.3 Website Uptime

While we strive to maintain continuous website availability, we do not guarantee uninterrupted service. We are not liable for any downtime, interruptions, or delays in service.

6. Limitation of Liability

6.1 Limitation of Damages

To the fullest extent permitted by law, E&Co. Design Ltd shall not be liable to you for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for:

• Loss of profits or revenue
• Loss of data or content
• Business interruption
• Loss of goodwill or reputation
• Any other damages arising out of your use or inability to use the website or services

6.2 Cap on Liability

Our total liability to you for all claims arising out of or related to these Terms or your use of the website shall not exceed the total amount you have paid to us for services in the 12 months preceding the claim, or $100, whichever is greater.

6.3 Nature of Remedy

You acknowledge that the limitations of liability in this section are fundamental to our pricing and the economic balance of these Terms.

7. Indemnification

You agree to indemnify, defend, and hold harmless E&Co. Design Ltd, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use of the website or services
• Any content you submit or authorize to be submitted
• Your infringement of any intellectual property rights
• Your violation of any applicable law

8. Third-Party Links and Resources

Our website may contain links to third-party websites and resources. We do not endorse, warrant, or assume responsibility for the accuracy, legality, or appropriateness of any third-party content. Your use of third-party websites is governed by their own terms and conditions and privacy policies. We are not responsible for any damages or losses resulting from your use of third-party websites or services.

9. External Platform Accounts and Dashboards

9.1 Third-Party Platforms

Our website does not include native account creation or user dashboards. However, as part of service delivery, we may provide you access to external third-party platforms (such as Notion, project management tools, or other software-as-a-service platforms) where you may create an account and access project updates, communications, files, and other information related to your project.

9.2 Your Responsibilities

If you create an account on an external platform provided by us, you are responsible for:

• Maintaining the confidentiality of your password and login credentials
• Restricting access to your account and ensuring only authorized individuals access it
• All activities and communications that occur under your account
• Notifying us immediately of any unauthorized access, use, or breach of security
• Complying with the terms of service and privacy policy of the external platform

9.3 Third-Party Platform Terms

Your use of external platforms is governed by that platform's own terms of service, privacy policy, and user agreements. We are not responsible for the security, functionality, or policies of third-party platforms. We recommend reviewing the external platform's security practices and terms before creating an account.

9.4 Data Storage and Security

While we select third-party platforms we believe to be secure and reputable, we do not guarantee the security of data stored on external platforms. You acknowledge that data stored on third-party platforms is subject to that platform's security measures and policies. We are not liable for any loss, breach, or unauthorized access to data on external platforms, except to the extent such loss results from our gross negligence or willful misconduct in selecting or configuring the platform.

9.5 Account Termination

Upon termination of our Service Agreement, your access to external project dashboards may be revoked. We will provide reasonable notice before account access is removed. You are responsible for downloading or backing up any information you wish to retain from the external platform.

9.6 No Liability for Platform Issues

We are not liable for any downtime, data loss, service interruptions, or other issues related to external platforms, including issues beyond our control. If you experience issues with a third-party platform, please contact that platform's support directly.

10. Contact Form and Communications

10.1 Use of Contact Form

Our website includes a contact form that allows you to submit inquiries and project requests to us. By using this contact form, you agree to:

• Provide accurate and truthful information
• Not submit spam, malicious code, or automated messages
• Not use the form for illegal purposes or to harass us
• Not submit content that is defamatory, obscene, or violates anyone's rights
• Not attempt to gain unauthorized access to our systems

10.2 Processing of Submissions

Any information you submit through our contact form will be processed in accordance with our Privacy Policy. We will use your submission to respond to your inquiry, provide quotes, or initiate a business relationship. By submitting information through the contact form, you consent to us contacting you via the information you provide.

10.3 Right to Refuse

We reserve the right to decline to respond to or engage with contact form submissions that we believe are spam, abusive, or otherwise inappropriate, or that do not relate to our services.

10.4 No Obligation to Reply

While we aim to respond to all legitimate inquiries, we do not guarantee a response to contact form submissions and are not obligated to reply to all messages.

11. Modifications to Website and Terms

11.1 Changes to Website

We reserve the right to modify, suspend, or discontinue any part of our website at any time without notice. We are not liable to you for any such modifications or discontinuation.

11.2 Changes to Terms

We may update these Terms of Use at any time. Material changes will be posted on our website with an updated "Last Updated" date. Your continued use of the website after changes become effective constitutes your acceptance of the updated Terms. We encourage you to review these Terms regularly.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of laws principles.

13.2 Dispute Resolution

In the event of a dispute arising out of or related to these Terms or your use of the website, the parties agree to attempt to resolve the dispute through negotiation. If negotiation fails, the parties may pursue mediation or binding arbitration through any forum mutually agreed upon.

13.3 Jurisdiction

You hereby consent to the jurisdiction of the courts of England and Wales and waive any objection based on forum non conveniens.

14. Waiver

The failure of E&Co. Design Ltd to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of the Company.

15. Entire Agreement

These Terms of Use, together with any separate Service Agreements, Retainer Agreements, Privacy Policy, and other policies posted on our website, constitute the entire agreement between you and E&Co. Design Ltd regarding your use of the website and services. These Terms supersede all prior agreements, understandings, and communications.

16. Contact Information

If you have questions about these Terms of Use, wish to report violations, or need to contact us regarding our website or services, please contact us:

E&Co. Design Ltd
Email: info@e-co.design
Attention: Legal Compliance Officer

UK Residence Address:
Studio 9, 50-54 St Paul’s Square,
Birmingham, B3 1QS

We will respond to your inquiry within 30 days or as otherwise required by law.

17. Specific Provisions for Service Clients

17.1 Incorporation of Service Agreements

If you have entered into a Service Agreement or Retainer Agreement with us, the terms of that agreement, including payment terms, intellectual property provisions, confidentiality obligations, and termination provisions, are incorporated into and form part of your agreement with us. In the event of conflict between these Terms of Use and your Service Agreement, the terms of your Service Agreement shall control regarding services provided.

17.2 Acceptance of Work

By accepting design work or deliverables from us, you acknowledge that you have reviewed the work in accordance with the timeframe specified in your Service Agreement and that the work is deemed accepted unless you have notified us of objections in writing within the specified review period.

17.3 Cancellation Policy

Cancellation policies are specified in your Service Agreement. Any cancellation requests must be submitted in writing in accordance with your Agreement.

18. Accessibility

We are committed to ensuring our website is accessible to all users. If you experience any accessibility issues, please contact us at info@e-co.design so that we may assist you.

These Terms of Use are effective as of October 2025 and were last updated on 19 October 2025.

By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.